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Future Care


Thank You

Thank you for attending AIA San Francisco and AIA Los Angeles' 2014 Future Care: Design for Health. We hope you found the day insightful and thought-provoking. 

Innovation and Design Excellence in Healthcare Facilities Design: Today and Tomorrow

Friday, November 21, 2014
UCSF Mission Bay Conference Center
William J. Rutter Center
San Francisco, CA 

A forum for fellow architects, engineers, hospital owners, developers, general contractors and innovators from other fields to address the rapidly changing healthcare environment. Join architects, engineers, hospital owners, developers, general contractors and innovators from other fields to address the rapidly changing healthcare environment.

AIA members will receive 5 hours of HSW credits for attending.


Why attend?

This is a unique opportunity to meet industry leaders and discover best practices in change management – not only in the healthcare industry but in other industries which have faced sudden or unexpected change or growth due to external forces. Change is the only constant in your work. This conference will prepare you to design and build the next generation of healthcare.



The Orchard Garden Hotel is offering a limited number of special rate rooms for the nights of Nov 20/21st for out-of-town attendees. 


Program Schedule


9:00 - 9:30 am

Welcome and Introductions

9:30 am

Opening Address

9:40 - 10:00 am


Chris Raker, AIA | Managing Principal, Raker Architects

Mr. Raker has forty years’ experience in the management of interdisciplinary project teams. His experience includes projects for such clients as The Sierra Club, The Salvation Army, County of Marin, Marin Municipal Water District, Pacific Telephone, Keegan and Coppin, McGuire Realty, Pacific Gas & Electric, OSKA Retail, Kaiser Permanente, REI, Starbucks and the San Francisco Opera.

Keynote Address

10:00 - 11:00 am


Richard Joseph Jackson, MD, MPH, FAAP, Hon ASLA, Hon AIA | Professor and Chair of Environmental Health Sciences, Fielding School of Public Health at the University of California, Los Angeles

Richard Joseph Jackson has served in many leadership positions in both environmental health and infectious disease with the California Health Department, including the highest as the State Health Officer. For nine years he was Director of the CDC’s National Center for Environmental Health in Atlanta and received the Presidential Distinguished Service award. In October, 2011 he was elected to the Institute of Medicine of the National Academy of Sciences. He has received the Breast Cancer Fund’s Hero Award, as well as Lifetime Achievement Awards from the Public Health Law Association, and the New Partners for Smart Growth. In October, 2012 he received the John Heinz Award for Leadership in the Environment. In fall of 2013 he was the Tisch Distinguished Public Health Fellow at Roosevelt House in Manhattan.

Panel Discussion

11:00 am - 12:00 pm


Veenu Aulakh | Executive Director, Center for Care Innovations (CCI)

Panel Moderator

Veenu Aulakh is the Executive Director of the Center for Care Innovations (CCI). Veenu is responsible for the organization’s overall strategy and direction, building critical partnerships, and helping to ensure CCI continues to make an impact in transforming health care safety net systems in California. Veenu has broad experience in health care policy, technology, financing and program development. Before joining CCI, Veenu worked as a Senior Program Officer at the California HealthCare Foundation where she managed investments to organizations with innovations to lower the cost of care and improve access to care. She also led projects to improve the quality of primary care with an emphasis on patient engagement. Veenu also held a number of positions within Kaiser Permanente related to improving quality of care, developing disease management programs, and increasing patient engagement.


Chris Arkenberg | Strategy & Research Lead, Orange Silicon Valley

Chris Arkenberg is the Research & Strategy Lead at Orange Silicon Valley. Prior to joining OSV, he was a Research Fellow at the Deloitte Center for the Edge, and a Visiting Researcher at the Institute for the Future. He's been an independent consultant helping clients in start-ups, enterprise, and government understand trends in technology and human systems. At Adobe Systems he managed a quality engineering team for the Acrobat platform, and at Western Digital he helped build mobile and set-top solutions. He's a surfer, a musician, and sometimes he produces soundtracks for strange buildings.


Barbara Garcia, MPA | Director of Health, San Francisco Department of Public Health

Barbara Garcia is the Director of Health for the City & County of San Francisco. The San Francisco Health Department provides comprehensive health services throughout the City including two hospitals, over 20 primary and mental clinics and a Public Health Division. As the Director and previous Deputy Director, Barbara implemented innovative programs to reduce homelessness and violence, including a medically supervised sobering center, intensive case management program for public inebriates, citywide homeless outreach teams, violence response teams and supportive housing.


Frances Ridlehoover | Managing Partner, Jensen + Partners

Frances Ridlehoover is the Chief Strategy Officer and Managing Partner at Jensen + Partners, providing leadership and direction for the firm’s healthcare innovation, strategy and operations practice. Jensen + Partners specializes in healthcare planning with an innovative business model that integrates operations and physical planning to deliver new and re-purposed facilities that reduce life-cycle, staffing and operational costs while improving the efficiency, cost and quality of care. Frances offers extensive experience successfully collaborating with and facilitating Boards, physician groups, clinical providers, executive leadership, community groups and regulatory agencies to develop a shared vision, clearly define strategic imperatives and goals, and define creative and practical solutions to complex challenges. Frances has over twenty years of broad experience in the healthcare industry, encompassing physician practice management, academic medicine, behavioral health, children’s, specialty, and community hospitals, post-acute care, research and education, and the medical device industry.


Michael Willis, FAIA | Principal, MWA Architects

Mr. Willis, FAIA founded MWA Architects Inc. in 1988 and serves as a Principal. His architecture, urban design and interiors firm created master plans for, and designed several mixed income affordable housing projects in the Bay Area and beyond. MWA has built a national reputation for creating thoughtful and comprehensive design solutions for numerous municipal clients throughout California and the West, and for neighborhood revitalization projects in San Francisco, Oakland, Portland, post-hurricane New Orleans, Detroit, St. Louis, and Memphis. He has served as principal on large public projects including the New International Terminal at San Francisco Airport and the current new Central Subway Yerba Buena/Moscone Station for the San Francisco Municipal Transportation Agency. With projects such as Faubourg Lafitte in New Orleans; The Cecil Williams Glide Community House, and the GEDC Housing tower in San Francisco, Mr. Willis demonstrates repeatedly through his firm’s work that good design does not have to be expensive to be comprehensive.


12:00 - 1:30 pm

Resilience, Wellness and Technology

1:30 - 3:00 pm


Leaders in their respective fields will use PechaKucha's concise and fast-paced presentation format (20 slides per speaker with 20 seconds for each slide) to introduce groundbreaking ideas, cutting-edge inventions, and diverse business and personal perspectives that address resilience, wellness and technology. This presentation format was devised by Astrid Klein and Mark Dytham of Klein Dytham architecture. The first PechaKucha Night was held in Tokyo in February, 2003.


David Pagan Butler | Founder, Organic Pools Filmmaker and inventor

David Pagan Butler is spearheading a new trend in ecological swimming pools. A lifelong passion for water ultimately led him to make his own Natural Pools for swimming. The novel system he devised for these 'Organic Pools' is ultra safe and healthy for both wildlife and humans. David has a background as an engineer and filmmaker for the BBC, working as cameraman and producer. His BBC films on Natural Pools introduced the concept to the UK, and his Youtube films have excited a global audience. Through films, consultancy and books he shares his Organic Pool system.


Deborah Cullinan | Executive Director, Yerba Buena Center for the Arts

Deborah Cullinan is the newly named Executive Director of Yerba Buena Center for the Arts – San Francisco’s premiere contemporary art center. She is the outgoing Executive Director of Intersection for the Arts. Under her leadership, Intersection achieved a strong reputation as a powerful arts-focused community development organization committed to radical partnership across sectors to achieve equitable community change. Intersection is playing a lead role on the 5M Project, a 4-acre prototype for the next generation of urban development that embraces diversity of thought, life experience, and culture. Under her leadership, Intersection received numerous awards including an Inaugural ArtPlace America Award, The Cyril Magnum Award for Non-Profit Excellence, and the 2012 Philanthropedia Award for Highest Impact Arts Non-Profit in the Bay Area. She has presented at the NEA, SF Planning & Urban Research Center, Center for the Theater Commons, GrantMakers in the Arts and more.

Chris Downey, AIA | Architecture for the Blind

With 20 years of architectural practice before unexpectedly losing all sight in 2008, Chris Downey continues to work as an architect specializing in projects specific to or challenging for people who are blind or visually impaired. Whether transit centers, eye clinics, or museums, he designs environments that are accessible with particular care and focus on the non-visual experience. In all cases, Chris works toward integrated design solutions expressive of the principles of Universal Design with the realization that difference is normal. Ironically, he has found a greater passion and drive in architecture than he ever had sighted. Chris teaches accessibility and Universal Design at UCB and in 2013 accepted a gubernatorial appointment to the California Commission on Disability Access. Chris is also the vice president of the board of directors for the San Francisco LightHouse for the Blind and is active in his local and disability community. Working as one of the few practicing architects without sight in the world, Chris has been featured in numerous media stories and speaks regularly about visual impairments.

Shane Myrbeck is working with Chris Downey on the audio PechaKucha for his presentation. Shane is an acoustics and AV designer with Arup in San Francisco. He offers expertise in room acoustics, sound isolation, interactive and multisensory gallery exhibits and soundscape design. He is a technical lead for Arup’s SoundLab, a 3-D sound studio used for creating immersive sonic environments. Shane’s recent projects include work for SFMOMA, SFOpera and TED. In addition to his work at Arup, Shane is active in the new media art scene, exhibiting his work regularly in the Bay Area.


Tiffany Figoni | Director, Product Development, Health Net of CA: Salud y Mas

Tiffany’s focus at Health Net is to develop new product strategies and recommendations across commercial segments - including new product, market segmentation development and launch. Tiffany has a particular focus on developing innovative tailored network products, including Health Net's Latino focused Salud product for single or multiple segments and regions. She manages the development team, determines resources required to complete end-to-end product life-cycle initiatives and ensures expectations are met or exceeded. Tiffany has eighteen years of strategic product and marketing experience in health care, financial and insurance industries. Prior to joining Health Net, Tiffany was the Senior Manager of New Product Development for AAA Insurance No CA, NV, & UT and was responsible for competitive positioning, product development, and customer experience for AAA’s 23 state auto insurance product line. She was also responsible for developing a national strategy and launching a usage based insurance product.


Michael W. Folonis, FAIA | Principal, Michael W. Folonis Architects

Founded in 1983, Michael W. Folonis Architects is a Los Angeles based architecture firm. For over thirty years Michael has pursued an architecture that is grounded in the belief that design evolves from a cultural, technical, historical and theoretical response. Michael’s work has embraced passive solar design principles, now more commonly referred to as sustainable design. His understanding of environmental, structural, economical and aesthetical concerns is evidenced in every building produced by his firm. He currently teaches at SCI-Arc and has lectured at academic institutions including University of Massachusetts Amherst, UCLA, USC, and Woodbury University. He has served on AIA design awards juries such as: Florida State, San Diego, Dallas Texas, Oklahoma Central States, and Hawaii, to name a few. His work has been published extensively in the United States, China, Italy, France, Germany and the United Kingdom.


Scott Foral | Managing Principal - HC Planning, HDR

Scott is passionate about the future of healthcare and understands the challenges faced by healthcare providers and designers. Inspired and let’s face it—driven—by the need to rationalize data, he sees the world as “one big relational database.” Prior to HDR and his immersion in healthcare management, he worked for a large multi-hospital system with an expansive ambulatory network. While there he developed a plan to merge data from multiple and separate systems to create their first-ever data warehouse, along with a unified master plan—at the service line level—for the entire system. His wide range of projects is consistently fueled by a fresh and innovative approach to design, including his work for a large, start-up firm focused on redefining primary care, along with diverse projects such as the inventive Ability Institute in Chicago that challenges the norm to marry research and patient rehabilitation, and nationwide projects for Kaiser Permanente, the Department of Defense and the Department of Veterans Affairs. Scott also applied these same innovative design skills to a comprehensive data integration project within HDR


Katie Rovere | Senior Consultant, Organizational Effectiveness, Kaiser Permanente

Katie is known for her change leadership and passion to transform management practices that meet the needs of a new generation. She began her career with Kaiser Permanente five years ago and has worked in several parts of the organization, including national human resources and information technology. Katie holds a Masters Degree in Organizational Psychology from Alliant International University, California School of Professional Psychology and maintains ongoing study to complete her PhD in Organizational Psychology. Katie’s doctoral research topic is millennial employee retention. Her research topic coincides deliberately with her passion and other KP role as Vice President of genKP, an internal business resource group. genKP aims to build an enterprise wide multi-generational talent community that helps drive Kaiser Permanente’s next generation of care. This is achieved by providing energizing cross-organizational collaboration and professional development opportunities that optimize the power of networks.


Surbhi Sarna | Founder, nVision Medical

When she was 13, Surbhi was a patient. It was then that she realized she wanted to fill the void in female-health related innovation. She attended Berkeley and then worked as an engineer. Finally, she decided to tackle some of the issues she witnessed in women’s health and is now CEO and founder of nVision Medical. nVision is developing products related to infertility and ovarian cancer and recently secured $4.5M in a venture-led round. Surbhi has authored numerous patents, been an invited speaker at universities including UCSF and Harvard, and has been featured in publications such as Bloomberg, Entrepreneur Magazine and GigaOm. Most recently, she was named on the Forbes 30 under 30 list for 2014.


Matthew Shaffer | Division Marketing Director, The Trust for Public Land

Matthew Shaffer is a Division Marketing Director for The Trust for Public Land, the nation's leader in creating parks in cities. He manages strategic brand marketing, communications, and business objectives for The Trust for Public Land, to inspire action, tell stories, and share the organization's mission of creating parks and protecting land for people. The Trust for Public Land's marketing and communications programs both motivate support for the organization and also inspire others to bring parks and land protection to their communities.

Coffee Break

3:00 - 3:15 pm

Breakout Groups

3:15 - 4:30 pm

Introduction by Dian Duvall and Cathy Terashita, Gensler Groups of up to 10 people, including architects, engineers, general contractors, developers and owners will engage in thought-provoking discussions based on key themes of the day. Registered attendees will be assigned a topic and group number before arriving at the symposium. These discussions will be transcribed and shared via social media and the Future Care website following the program. Examples of topics may include:
  • How have recent changes to the healthcare system in the United States posed new challenges for members of the AEC industries?
  • How can existing structures be reimagined and redesigned to focus more on patient care and healthy communities?
  • How has technology (i.e. medical apps, robotics, and remote diagnostics) changed the way that healthcare providers choose to design their facilities?
  • How can members of the AEC industry better incorporate wellness features into the design and construction of hospitals, community centers, rehabilitation clinics, etc?

  • Wrap-up

    4:30 pm