Why are solutions to the world’s trickiest problems often never fully realized? For that matter, why is it difficult to address much smaller problems within our own businesses, teams and relationships? The creative and management processes associated with the practice of architecture is naturally prone to conflict. Indeed, the world we seek to change is increasingly filled with conflict, and the stakes are getting higher. Yet our communication skills seem to be getting weaker due inadequate training as well as the proliferation of new technology and social media platforms.
Bold initiatives that are intended to drive global change will always involve conflicting opinions, perspectives, and agendas. The New Urban Agenda is no exception, and it’s imperative that we reconsider how all stakeholders need to interact to realize its mission. Conflict engagement, not avoidance, is the very thing that can promote positive change and innovative solutions - and designers have untapped skills they can use to address conflict productively. Session attendees will learn and practice the basic elements of conflict engagement, and leave with the confidence they can design a better conversation with practically anyone.
- understand the origins of conflict, and will have the language to explain it to other people in both their professional and their personal lives.
- recognize and relate to actual or potential conflict situations differently, and will have learned a simple framework to help them recall some tools for engagement.
- utilize a new framework for conflict engagement that leverages and expands upon their innate design skills, and produces a heightened sense of confidence.
- improve the quality and outcomes of conversations they previously avoided or struggled with, and strengthen the creative culture of their team, their organization, or both.
About the Presenter
A former architect, Laura Weiss, Assoc. AIA, applies her design and management skills to the innovation goals of creative individuals and organizations. In addition to her independent practice Laura is a Senior Innovation Advisor at Slalom, a San Francisco consulting firm. Previously she held leadership roles in a wide range of organizations, and was an Associate Partner at IDEO. Laura holds a B.Arch. from Cornell University, an M.Arch. from Yale University, and an MBA from MIT’s Sloan School of Management. She also has a graduate certificate in Mediation and Applied Conflict Studies from Champlain College and is a CTI-trained coach.